Frequently Asked Questions

Everything about skin tracking, privacy, and the app.

Privacy & Data

When did this Privacy Policy take effect?

Who is eligible to use Skin Story?

What personal information does Skin Story collect?

Is personal information shared, stored, or sold to third parties?

Is my facial scan and biometric data private?

Can I request complete data deletion?

How does Skin Story handle third-party service providers and data security?

How are global privacy rights and children's privacy rights handled?

How do I reach the right support team for my inquiry?

Does Skin Story provide medical advice or dermatological diagnoses?

What are the expected response times for support inquiries?

How does the $4.99 Pre-Launch Offer work?

Is joining the Skin Story waitlist completely free?

Are pre-orders and subscriptions refundable?

How do I cancel my recurring subscription?

What is the 14-day money-back guarantee policy?

How do I request a refund for an eligible purchase?

What cookies and tracking technologies does Skin Story use?

What technical information is collected via analytics?

Does Skin Story use advertising or tracking cookies?

How are cookie practices compliant with global privacy laws (GDPR, CCPA, DPDP)?

How can I manage or disable cookies on my browser?